The terms on which Longevity Jetset provides its advisory services and this website — including the boundaries of what we do, and what remains yours to decide.
The short version. We are independent travel advisers, not doctors. We research, recommend and arrange — you and your physicians decide, and you accept the risks that belong to travel and to medicine. The clinics, resorts and airlines we introduce you to are independent businesses with their own contracts and their own responsibility for what they deliver; claims about their services go to them, not to us. Our liability is strictly limited, claims must be raised promptly and in writing first, and Irish law governs. The full terms below say this precisely — and by using this site or our services, you accept them.
Longevity Jetset is a trading name of Mega Commercial Enterprises Limited (“MCEL”, “we”, “us”), a company registered in Ireland, Dublin. These terms govern (a) your use of the website at longevityjetset.com (the “Site”) and (b) any advisory and concierge services we provide (the “Services”), together with any engagement letter, written proposal or email confirmation we issue for a specific engagement, which forms part of the contract between us and prevails over these terms where they differ. By using the Site or engaging the Services you accept these terms in full. If you do not accept them, do not use the Site or the Services.
We provide independent research, advice, planning and coordination for health-related travel: identifying and researching clinics, resorts and programmes; composing itineraries; making introductions; and arranging logistics. We are a travel research and advisory firm and nothing more. We are not a medical practice, a healthcare provider, a hospital, a laboratory, a tour operator, an insurer, a financial adviser or a travel agent selling packaged holidays. We do not examine, diagnose, treat, prescribe, supervise care or provide any form of healthcare, and nothing we say, write, publish or arrange is medical advice or a medical service. No output of ours is a substitute for the judgment of a qualified physician who has examined you.
This clause matters more than any other, so we state it without decoration:
Clinics, hospitals, physicians, hotels, resorts, airlines, transfer companies and all other providers we may recommend or book on your behalf (“Providers”) are independent businesses. They are not our employees, partners, joint venturers or agents; we receive no authority over them and exercise no control over their acts. When you receive services from a Provider, your contract for those services is directly between you and the Provider, on the Provider’s own terms, even where we made the introduction, communicated on your behalf or handled the booking as your agent. To the fullest extent permitted by law: (a) we are not liable for the acts, omissions, negligence, misrepresentations, insolvency, pricing, availability or performance of any Provider, including any medical treatment, clinical decision, infection, injury, misdiagnosis, complication or other loss arising from a Provider’s services; (b) you agree that any claim relating to a Provider’s services will be brought against that Provider only, and you release us from all such claims; and (c) our transmission of a Provider’s information, prices or claims to you is not an endorsement or verification of them.
The Services, their scope and our fees are agreed in writing — by engagement letter, written proposal or email exchange — before work begins. Unless that writing says otherwise: our fees are for advisory and coordination work, not for outcomes, are payable as invoiced, and are earned when the work is performed, even if you later decide not to travel or a Provider declines, changes or cancels; our fees are separate from all Provider charges, which you contract for and pay directly to Providers; quotations we relay from Providers are the Providers’ own, may change until you confirm directly with the Provider, and currency movements, taxes and Provider surcharges are outside our control and your responsibility; and invoices unpaid after 30 days may bear interest at the statutory late-payment rate. Advice is current only at the date it is given; we are not obliged to update it afterwards. We may decline or discontinue any engagement where we believe we cannot serve you well or where these terms are not being honoured, refunding fees for work not yet performed.
Provider bookings are governed by each Provider’s own change, cancellation and refund terms, which frequently include non-refundable elements. We will assist you in seeking changes or refunds from Providers where reasonably possible, but we do not guarantee their outcome, are not responsible for Provider policies, and our assistance does not make us party to your contract with the Provider. Our own advisory fees are refundable only as stated in your engagement letter.
You agree, as conditions of the Services, to: give us accurate, complete and current information, and accept that advice built on inaccurate or incomplete information is at your risk; consult your own physicians as described in clause 3; hold a valid passport and obtain any visas and vaccinations required; ensure you are fit to travel and to undertake any programme you book, confirmed by your own doctor where appropriate; comply with the laws of the countries you visit and the rules of the Providers you attend; and obtain and maintain comprehensive travel insurance and appropriate medical coverage for the full duration of any journey, including cover for medical treatment abroad, repatriation and cancellation. Insurance for your journey is your responsibility alone; we do not provide, arrange or verify it, and we may decline to proceed with arrangements where it is not in place. If you travel uninsured or under-insured, you do so entirely at your own risk.
International travel and medical care each carry inherent risks that no adviser can eliminate: illness, injury, complications of treatment, accidents, delays, cancellations, political events, epidemics, natural events and the acts of third parties. By engaging the Services you acknowledge these risks, confirm that you are voluntarily choosing to travel and to receive any services from Providers, and assume all risks inherent in that travel and care to the fullest extent permitted by law. You further acknowledge that: you have not relied on any statement, promise or assurance from us that is not set out in writing in these terms or your engagement letter; our role is limited to research, advice and coordination; and the decision to proceed with any journey, programme or treatment is yours alone.
The Site and everything on it — text, essays, design, graphics, the Longevity Jetset name and Seal — are owned by MCEL or licensed to us, and are protected by copyright and trade mark law. You may read, print and share links freely; you may not republish, scrape, mine, sell or create derivative works from our content, or use it to train automated systems, without written permission. The Journal and all Site content are provided for general information only, are not advice of any kind (medical, legal, financial or tax), may become outdated, and may be changed or withdrawn at any time without notice. Links to third-party sites are provided for convenience; we are not responsible for their content. You use the Site at your own risk and are responsible for your own device security.
Except as expressly stated in these terms or your engagement letter, the Site and the Services are provided “as is” and “as available”, and all conditions, warranties and representations not expressly set out here — including any implied warranties of satisfactory quality, fitness for a particular purpose, accuracy or non-infringement — are excluded to the fullest extent permitted by law. We do not warrant that the Site will be uninterrupted, error-free or secure, or that any information on it is complete or current. We exercise professional care and judgment in our research and recommendations, but advice is judgment, not guarantee, and honest judgment can prove wrong without being negligent.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our own proven negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be excluded or limited under Irish law. Subject only to that:
You agree to indemnify and hold harmless MCEL and its directors, officers and employees against all claims, losses, damages and reasonable costs (including legal fees) arising out of: (a) your breach of these terms; (b) inaccurate or incomplete information you provided; (c) your violation of any law or of a Provider’s rules; or (d) claims brought against us by anyone travelling with you or on whose behalf you engaged us, to the extent the claim arises from matters that are your or their responsibility under these terms. This indemnity does not apply to the extent a claim arises from our own proven negligence or wilful default.
If you are unhappy with the Services, you agree to tell us first: written notice to [email protected] describing the issue, within 30 days of the matter arising, and to give us a reasonable opportunity (not less than 30 days) to investigate and put things right before commencing any proceedings. To the fullest extent permitted by law, any claim against us arising out of or in connection with the Services or the Site must be commenced within 12 months of the event giving rise to it, after which it is waived. Nothing in this clause limits rights that mandatory consumer law grants you.
These terms and any engagement letter form the entire agreement between us concerning the Services and supersede all prior discussions and representations. If any clause (or part of one) is found invalid or unenforceable, it is to be read down to the minimum extent necessary, and the remainder stands with full force. A failure to enforce a clause is not a waiver of it. You may not assign your rights under these terms without our written consent; we may assign to a successor of our business. We may update these terms by posting a new version here with a new date; the version in force when you engage us governs that engagement. Our handling of your personal information is described in our Privacy Policy and Cookie Policy, and important notices about our content appear in our Disclaimer, which forms part of these terms.
These terms, the Services and any dispute or claim arising out of them (including non-contractual disputes) are governed by the laws of Ireland, and the courts of Ireland have exclusive jurisdiction — except that if you are a consumer resident in another EU member state, you retain any protections and jurisdictional rights granted by the mandatory consumer laws of that state.
Questions about these terms: [email protected], or by post to Mega Commercial Enterprises Limited, Dublin, Ireland.
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